Shipping policy

📦 Shipping Terms & Conditions

Once your order has been fulfilled and dispatched, the following shipping terms apply:

1. Shipping Confirmation & Tracking

If you select a tracked shipping method (e.g. UPS, DHL, or Standard Post Tracked), you will receive a tracking number via email. Please use this number to monitor your shipment and contact the relevant courier directly for any delivery issues or changes.

Important: Bean Bros is not able to make changes or intervene in the delivery process on your behalf.

2. Delivery Issues & Limitations of Liability

  • Tracked Shipments (UPS, DHL, Standard Post Tracked):
    For any delivery issues, delays, or redirection requests, you must contact the shipping provider directly using your tracking number. Bean Bros does not take responsibility for delivery issues caused by the shipping carrier.

  • Untracked Shipments (Standard Post Untracked):
    If you choose a shipping method without tracking, please note that no support, refund, or claim assistance can be offered once the order is shipped.

  • Incorrect Shipping Details:
    We are not responsible for deliveries sent to incorrect or incomplete addresses provided at checkout.

3. Customs, Duties & Import Fees

Customers are responsible for any applicable customs duties, import taxes, or handling fees charged upon delivery. These charges are not included in your order total and must be paid by the recipient, where applicable.

4. Returns & Warranty Shipping

Bean Bros only covers shipping to the customer. If you wish to return a product for any reason (e.g. change of mind, incorrect color, or warranty repair), the return shipping cost is the customer's responsibility.

5. Courier-Specific Notes

  • UPS & DHL:
    These services can only be used on monthly billing plans. Prepaid shipping is not available. Please contact our support team for assistance.
    We only provide additional support if the courier confirms that the issue can only be resolved by the sender.

  • Standard Post (Tracked):
    Use your tracking number to follow up with Post Nord or your local postal provider. We do not offer additional support or refunds once the item has been shipped.

  • Standard Post (Untracked):
    No support or compensation is available for lost or delayed shipments using this option.

If you have further questions, please contact our support team.