FAQ

☕ Frequently Asked Questions – Coffee Subscription

Find answers to the most commonly asked questions about our coffee subscriptions. Got something special in mind or need more help? Don’t hesitate to contact us!

🔄 Subscription Management

Can I pause my subscription?
Absolutely. Whether you're heading on vacation, have too much coffee stockpiled, or just want a short break - there’s no need to cancel.
Log in to your account and go to the Subscriptions section in your dashboard. From there, you can simply click ‘Pause Subscription’ to skip one or more upcoming shipments. You’re in control.

Can I cancel my coffee plan?
Yes, of course. You can cancel your subscription at any time through your account dashboard.
Once canceled, we’ll still send any outstanding deliveries you’ve already paid for, but you won’t be charged again.
👉 Not a subscriber yet? Subscribe here

Can I change my coffee type or quantity?
Yes! You can switch between espresso, filter, or a mix of both and change the number of bags any time through your account dashboard. All bags ship together in one box.

☕ Coffee Specifics

How many different coffees will I receive?
Each month we features 3 different coffees from the same roaster. Order more bags and you’ll still get a variety - perfect for exploring different origins, varierties and the flavors they unleash. 
We work with top Nordic and European roasters and change the lineup regularly to keep things fresh and exciting.

Is the coffee fresh?
Yes, always. We source our coffee specifically for our subscribers and ship it just days after roasting to ensure maximum freshness.

Can I choose the roaster?
Not at the moment. We curate our monthly roaster based on quality, seasonality, and variety. That way, we surprise you with new taste experiences each month.

Can I subscribe to only espresso or only filter coffee?
Absolutely. During checkout or in your account settings, choose espresso only, filter only, or a mix of both—depending on your brew style.

Do you offer grind options or only whole beans?
At this time, all coffee is shipped as whole bean to preserve freshness and flavor. If you don’t have a grinder, we’re happy to recommend one or choose a coffee grinder here

💳 Payments & Taxes

Are there any additional taxes or customs fees?
In most cases, no. The value of our subscription shipments is generally below the threshold for import duties in many countries.
However, local customs rules may vary - especially outside the EU - so we recommend checking with your local tax authorities if you're unsure.

What payment methods do you accept?
We accept major credit cards and other common payment options at checkout. Your subscription will be automatically charged based on your selected plan (monthly or prepaid).

Can I change my billing date?
Currently, all subscriptions are billed on a fixed schedule aligned with our monthly shipping cycle. If you have a special case, feel free to reach out.

📦 Shipping & Delivery 

🕒 When will my order ship?

We’ll email you as soon as your order is on its way!
Subscription orders are shipped at the beginning of each month(withing the first two weeks). If you subscribe after our monthly cut-off date, your first package will be sent out the following month.

🌍 Do you ship to my country?

Yes – we ship worldwide!
All subscription orders are sent with tracked national mail, and you’ll automatically receive a tracking number once your order ships. Orders are dispatched from Denmark (EU).

Need express delivery? We offer UPS and DHL Express:

  • For monthly plans, choose express shipping at checkout.

  • For prepaid subscriptions, contact our support team to arrange a custom shipping solution.

🚚 Delivery Times (Tracked National Mail)

  • Denmark: 2–3 business days (DAO home delivery)

  • EU: 4–7 business days

  • North America: 7–10 business days

  • Australia: 7–12 business days

  • South East Asia & Indonesia: 12–24 business days

  • China & Hong Kong: 7–12 business days

  • Rest of the World: 14–24 business days

Express Shipping (UPS / DHL): 2–3 business days globally

What if my order doesn’t arrive?
If your order hasn't arrived within the estimated delivery time, check the tracking link in your confirmation email. Still need help? Just contact our support team and we’ll gladly assist.

🔁 Returns, Refunds & Cancellations

  • Coffee and other perishable goods cannot be returned or refunded once shipped.

  • Prepaid subscriptions are non-refundable and cannot be cancelled once purchased.

  • Monthly subscription plans can be cancelled any time before the next billing date. Once a new charge is placed, the order is confirmed and cannot be cancelled or refunded.

  • If you return a non-perishable product (e.g. accessories), return shipping is at your own cost. Please contact us before sending anything back.

Still unsure? Reach out to our support team — we’re happy to guide you through it.

✉️ What if there’s a problem with my delivery?

  • Use your tracking number to contact the courier directly (UPS, DHL, or national mail).

  • Bean Bros cannot make changes to your delivery once it has shipped.

💸 Customs & Import Fees

Please note: any import duties, taxes, or handling fees are not included and must be paid by the recipient.