When your order has been fulfilled, the following terms apply. If you have chosen a shipping method with tracking (Standard Post or UPS or EMS), you will receive a tracking number.
If you experience any challenges with your delivery or want to make any changes in your delivery options, that must be done via either Standard Post or UPS.
When you reach out to them, please reference your tracking number. Please note that beanbros won't be able to do this for you.
Beanbros doesn't take responsibility for the shipment, and we don't offer refunds due to the shipping company's mistakes. We also don't take responsibility for incorrect shipping details from the buyer.
If you have purchased a product without tracking or are in a country where tracking doesn't apply via Standard Post, we cannot give you any additional support.
Shipping terms for returns and warranty: Beanbros covers shipping to the buyers' location only. If you wish to return a product for any reason (Changed your mind, don't like the colour etc. or repair) Beanbros won't cover the shipping charges.
UPS: We ask you to use your tracking number in conversation with UPS. We don't offer additional support unless UPS clearly states that it's an issue that only the sender can resolve. We don't provide a refund.
Express Mail Service: We ask you to use your tracking number in conversation with Post Nord / Or a local EMS affiliate. We don't offer additional support.
Standard Post Tracked: We ask you to use your tracking number in conversation with Post Nord or your local Postal company. We don't offer additional support or a refund.
Standard Post Untracked: There is no support from us or the shipping company when choosing the untracked shipping option.
Please note that we also don't take responsibility for any import fees or additional charges that might apply to the receiver.